Frequently Asked Questions (FAQ)
Welcome to the FAQ page for My At Home MD, your premier destination for convenient and reliable telemedicine services. Below, we’ve compiled answers to some common questions to help you better understand how our platform works and how it can benefit you:
What is My At Home MD?
My At Home MD is a telemedicine company that allows you to consult with licensed healthcare providers from the comfort of your own home. Through our secure online platform, you can receive medical advice, diagnosis, and treatment for a wide range of non-emergency medical conditions.
How does telemedicine work?
Telemedicine allows you to connect with healthcare providers remotely using video conferencing technology. With My At Home MD, you can schedule a virtual appointment with a qualified physician or specialist at a time that suits you. During the appointment, you’ll discuss your symptoms, receive a diagnosis, and develop a personalized treatment plan.
What types of conditions can be treated through telemedicine?
My At Home MD is suitable for addressing many non-emergency medical concerns, including cold and flu symptoms, allergies, skin conditions, minor injuries, mental health issues, and more. However, certain conditions may require in-person evaluation or intervention, and in such cases, our providers will guide you accordingly.
Is My At Home MD secure and private?
Yes, protecting your privacy and security is our top priority. Our platform complies with all relevant healthcare privacy laws and regulations, and we employ robust encryption and security measures to safeguard your personal information.
Do I need any special equipment to use My At Home MD?
All you need to access our telemedicine services is a computer, tablet, or smartphone with a stable internet connection and a webcam. Our platform is user-friendly and compatible with most devices and web browsers.
For a more detailed examination, My At Home MD has a kit available containing a blood pressure cuff, touch free thermometer, and oximeter. All information can be shared to your portal via upload or bluetooth. Wearables such as Fitbit, iWatch, and Android devices can also be used with the smartphone health apps to provide more detailed information for your telemedicine doctor.
How do I schedule an appointment?
Scheduling an appointment with My At Home MD is easy. Simply visit our website and choose a convenient time slot from our available appointments.
Are prescriptions available through telemedicine?
Yes, if appropriate, our healthcare providers can prescribe medications for your condition and send the prescription directly to your preferred pharmacy. All records of your refills and new prescriptions that are on record with your preferred pharmacy will be available in your My At Home MD patient portal.
However, please note that prescriptions are at the discretion of the provider and may not be appropriate for all conditions.
Is telemedicine covered by insurance?
Many insurance plans now cover telemedicine services, but coverage varies depending on your provider and policy. We recommend checking with your insurance company to confirm your coverage before scheduling an appointment.
If you have any further questions or concerns, please don’t hesitate to contact our customer support team. We’re here to help you access quality healthcare from the comfort and convenience of your home or office.
Our Services
Telemedicine
Make an appointment with a provider and have your consultation in the comfort and privacy of your own home or office.
Prescriptions
If you physician recommends a prescription, you can choose a pharmacy near you for delivery or pick up.
At Home Testing
Buy at home testing kits for a variety of conditions. Take control of your healthcare at home with the patient portal.
Lab Tests
Make appointments and track your lab tests with My At Home MD. Your patient portal will store testing, doctors notes, and next steps.
Appointments
Make appointments with your telemedicine physician, for lab tests, and for pharmacy refills all via your patient portal.
Supplements
My At Home MD offers a wide variety of recognized brands including Pure, Jarrow, Protocol for Life, Nordic Naturals and many more.